Warranty Policy

Warranty Policy

At PLUGZ, we are dedicated to providing high-performance, durable gear built for everyday gaming and desk setups.

Warranty Coverage

  • Protection Period: Products are backed by warranty coverage from PLUGZ or authorized local and global agents starting directly from the date of delivery (specific duration stated on individual product pages).

  • Scope: Covers verified manufacturing defects and internal hardware/component failures occurring under normal, intended everyday use.

What Is Not Covered

The warranty does not apply to:

  • Standard Wear & Tear: Cosmetic deterioration, fading, or material breakdown over extended regular use.

  • Accidental Damage & Misuse: Drops, liquid spills, electrical surges, or improper handling.

  • Unauthorized Alterations: Third-party repairs, modifications, disassembly, or opened seals.

  • Improper Maintenance: Damage resulting from failure to adhere to recommended care and operating guidelines.

How to File a Claim

To submit a warranty request, contact our support team with the following details:

  1. Order Number or proof of purchase.

  2. Detailed Description explaining the defect or failure.

  3. Clear Photos or Video Evidence demonstrating the issue clearly.

Claim Resolution

  • Upon reviewing your evidence, our technical team will verify eligibility under warranty terms.

  • Eligible claims will be resolved via repair, direct replacement, or an equivalent remedy per applicable consumer standards.

  • This policy operates alongside and does not limit statutory consumer rights provided by local laws.

Submit a Claim

  • Warranty Support / WhatsApp: 01014655625