Return & Exchange Policy
At PLUGZ, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help.
Return Eligibility
To qualify for a return:
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Condition: Items must be completely unused, in their original condition, and packed in their original packaging.
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Timeframe: Return requests must be submitted within 14 days of receiving your delivery.
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Exceptions: Items showing signs of use, damage due to misuse, or missing packaging are not eligible for a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
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Please notify us within 48 hours of delivery.
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Include your order number and clear photos/videos showing the issue so we can arrange an immediate replacement or solution.
Refunds
Once your returned item is received and passes inspection:
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We will notify you regarding the approval of your refund.
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Approved refunds are credited back to your original payment method.
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Note: Processing times may vary depending on your bank or payment provider.
Exchanges
Need a different size, color, or model?
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Reach out to our support team to initiate an exchange.
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All exchanges are subject to current product availability.
Return Shipping Costs
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Customers are responsible for return shipping fees unless the return is due to a defective, damaged, or incorrect item sent by us.
Start a Return or Exchange
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WhatsApp / Phone Support: 01014655625
