Privacy Policy

Privacy Policy

At PLUGZ, we value your trust and are dedicated to safeguarding your personal data and privacy.

Information We Collect

When you browse our store or make a purchase, we may collect the following details:

  • Contact Information: Name, email address, and phone number.

  • Order Details: Delivery address, billing address, and items purchased.

  • Device & Browsing Data: IP address, browser type, and interaction data collected automatically via cookies.

How We Use Your Information

We use the data collected strictly to provide a smooth shopping experience:

  • Fulfillment: Processing payments, managing orders, and coordinating shipping.

  • Communication: Sending order confirmations, tracking details, and support updates.

  • Customer Support: Resolving product issues, inquiries, or return requests.

  • Store Optimization: Enhancing website functionality, performance, and catalog offerings.

  • Marketing: Sharing promotions and updates (only where permitted by law or with your direct consent).

Payment Security

  • All online transactions are handled through secure, encrypted third-party payment gateways.

  • PLUGZ does not store or process your complete credit/debit card numbers on our internal servers.

Information Sharing & Third Parties

We only share necessary details with trusted partners who help us run our operations:

  • Logistics & Couriers: To deliver your packages.

  • Payment Gateways: To process secure transactions.

  • Hosting & Platform Providers: To keep our storefront online and running smoothly.

We never sell, rent, or trade your personal information to third parties.

Cookies & Tracking

  • Our website utilizes standard cookies to remember items in your cart, streamline navigation, and analyze store traffic to improve your overall experience.

  • You can manage or disable cookies at any time through your browser settings.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask for corrections to inaccurate or incomplete details.

  • Request the deletion of your personal records, subject to legal or transactional obligations.

Privacy Inquiries

  • Phone / WhatsApp Support: 01014655625